Technical Assistance Contacts

The Child Welfare Research & Training Project supports several teams and training programs, please read the following and contact the most appropriate team for support. For questions related to CSRU training, please contact csru-training@iastate.edu

If you have any technical or training related questions about Service Training (SW2, SW3, Supervisors, IM workers, providers, etc.) you should contact servicetraining@iastate.edu.


DHS Staff Information

For most staff, your username is the same as your DHS username (the first part of your email address). If an account was set up for you, the initial password was sent you in an email or provided by your training coordinator or supervisor. If you do not already have an account, you will need to create an account. You can create an account by accessing the login page. Read and follow the instructions. 

For more instructions see the "All users" section below.


Provider Information

You need to create an account before you'll be able to use most of the features on this site. You can create an account by accessing the login page. Read and follow the instructions. 

Use your professional email address. Please do not use generic, role-based email address (i.e. accounting@acme.org or intake@acme.org). Accounts and training history are tied to the individual, not the role. 

For more information, see the "All users" section below.


All users

Changing your password

Once you're logged in you can change your password by accessing your profile. It will only take a minute and is easy to do each time you change your computer password. The passwords on the training website are not synchronized with any other system.

  1. Log in to the DHS Training Website (LMS).
  2. In the top right corner there is a line that says, "You are logged in as Xxxx Xxxxx (Logout)"
  3. Click on your name. Your profile will open.
  4. Towards the bottom, center of the page there will be a button that says "Change password"
  5. Click that button.
  6. Type or copy and paste your old password into the "Current Password" field.
  7. Type your new password twice and press "Save changes"

Next time, login with your new password. 


Resetting a forgotten password

  1. Click the Log in link on the top right of the homepage.
  2. Click, "Forgotten your username or password?" under the Login fields.
  3. Use one, but not both of the account search options. I recommend that you use the email address option.
  4. After you click Search, a new page will display that lets you know that an email will be sent to your email address on file with your username and a link to reset your password. Click "Continue."
  5. Check your email and wait for an email with the subject line: "Iowa DHS Service Training: Password reset request."
  6. The password reset link included in the email is time-limited. The time limit will be noted in the email, after that amount of time has passed the link will expire and you will have to restart the process to reset your password. This is a standard security feature.
  7. Click on the link in the email. 
  8. This will bring you to a reset page. Enter your new password twice and click Save changes. 

You have successfully reset your password.


Information about certificates and training credit

Certificates are issued for each course, and they serve as your training transcript. If you haven't received your certificate, then you are not counted as having completed the course.

To earn credit for a face-to-face training, you must fully attend the session. If you have questions regarding attendance, please email servicetraining@iastate.edu and your supervisor. We do not have the ability to issue partial credit. If you are unable to attend a session you are registered for, you need to cancel your registration. If you do not cancel your registration, your attendance will be recorded as a no-show.

You will not be able to access a certificate until you have completed all the pre-work, assignments, and the evaluation. This pre-work might include reading materials, quizzes, interactive activities, or videos. Videos are tracked and must be watched in their entirety to unlock the evaluation and certificate. 

Information regarding training hours and CEUs

Certificates will state the number of training hours or CEUs earned. CEUs and training hours are calculated differently and used for differing purposes. CEUs are utilized for professional licensure; training hours are used within the State of Iowa for tracking ongoing professional development. One hour is equal to 60 minutes of instructional time. One CEU is equal to 50 minutes of instructional time. Therefore, the number of training hours and the number of CEUs will always differ slightly.

For more information regarding CEUs, please see the Guidelines for Licensees and Iowa Code Chapter 281 - Continuing Education for Social Workers in the Resource Documents.


Emergency / Inclement Weather Policy

When emergency situations or inclement weather prevent holding a training session,a notice will be put on the DHS Services Training Website as soon as possible and an email will be sent to registered participants.

Decisions involving inclement weather cancellations will be made at the earliest possible time. As a rule, information regarding a training session will be available on the website when there are concerns regarding weather conditions.

Send an email to servicetraining@iastate.edu if you have questions about a class due to inclement weather.

Please use your discretion for inclement conditions in your area. Weather may be okay at the training location but your local weather may be poor. If you need to cancel due to the weather conditions in your area - please send an email canceling your attendance with the name of the session to servicetraining@iastate.edu.

Please note: Community Colleges will announce any closings on the radio and television. If any training sessions are scheduled at a Community College that is closed due to inclement weather, the training session is canceled.

In the event of a course cancellation, individuals need to report to their work unit.

Sessions canceled due to emergency or inclement weather will be scheduled for a later date.

For information on PDS courses, please go to their Website at https://das.iowa.gov/human-resources/training-and-development or call PDS at 515/281-5456.


Entering CPD Reports

CPD (Continuing Professional Development) Instructions


The CPD is where you can record the other training that you have taken from other organizations. Please follow these helpful instructions above to enter your records correctly.


How to enter CPD Reports?


  1. Login into your Home Page.

  2. Scroll down, and on the right hand side of the Home Page you will see a box named “CONTINUING PROFESSIONAL DEVELOPMENT”.

  3. Under the box, click on “Enter/ View CPD Reports”


When you get into the Enter/ View CPD Report Page, you fill need to fill in some information.


  • CPD Year: Select the year in which you took your previous training.

  • Filter by date range: Check on the box next to it.


  • Enable the “Date from” and “Date to” Ranges by checking the boxes next to them.

  • Fill in the beginning and ending dates of your CPD.


  • Then click on the “View” button beneath to save the changes you just made.

  • Then, click on “Add Activity”.


  • Fill in all the information for your activity. You will realize that for the Start and Completion dates, in your form are the same dates that that you had previously chosen in the “Filter by date” range.


  • Also make sure that you mark your “Status” as “Completed”, when trying to add a CPD you have done before. Click “Update” to save the changes you just made.




Last modified: Thursday, April 4, 2019, 3:31 PM